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In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and The Body Shop International plc ("The Body Shop", "we" or "us"), whose registered office is at Sentosa Building, Jl. Prof. Dr. Satrio Blok A3/5, Bintaro Sektor 7 Tangerang 15224.
Please address any complaints, queries or correspondence regarding these Conditions or The Body Shop Online Store, to the contacts as listed in our contact us page.
Use Account
To conduct transactions or purchase on this website, you are required to register your personal data first. Once you register on the website, you will get an account along with the password. Confidentiality accounts, passwords and activities concerned with the use of your account are the sole responsibility of you. If you already have an account and password authorized, then you agree to notify us if one is using the account and password are not valid, and is expected to always make sure that you have come out of your account after each use.
Price Product
- Prices listed on our website are include in the price and definitely Rupiah. The existence of price cuts if there is a discount or promo on certain products. Changes in prices can occur at any time without prior notice.
- The prices on the website do not include postage. Postage cost will be adjusted by calculating the weight of product and shipping destination.
Purchasing The Body Shop Products
Eligibility to order criteria:
You may only purchase products:
- Available for sale and details of which appear on The Body Shop Online Store; and
- For delivery to Indonesia
- For personal use, either by yourself or by your intended recipient(s) of the products. The Body Shop reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by The Body Shop
Ordering Products:
- Once you have selected the products you wish to order, click on the "Checkout" button at the end of the checkout process
- Once you have clicked on the "Checkout" button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorization from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorization. This is a normal process with the banks. If your credit card should not give an authorization, your order will not be processed further
- The Body Shop will E-mail you to confirm your product order has been received
- The Body Shop will E-mail you again to confirm that the products you have ordered are being shipped to you
- We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and The Body Shop only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail
The Body Shop may refuse or be unable to process your order if:
- The product you ordered is discontinued or no longer available
- Your credit card does not give authorization for the payment of the purchase price
- You do not meet the eligibility to order criteria set out above
Cancelling the Contract and Returns
1) Order Cancellation
You may change your mind and cancel your order within SEVEN (7) working days after the day you receive your goods. If you choose to cancel your order we will refund:
1. The full purchase price
2. The delivery charges incurred in delivering the goods to you
Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. The Body Shop will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.
2) Damaged Or Fault Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered.
When returning damaged, faulty or incorrect orders we will refund:
1. Full Purchase Price
2. Delivery Charges (the cost for initial delivery to you)
3. Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost
When exchanging damaged, faulty or incorrect orders we will:
1. Dispatch replacement items to you free of charge
2. Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost
3) How To Return Your Goods
You may return goods by contacting the Customer Care Center by email, phone or post (details below).
The following information will be required when returning your goods:
1. Confirmation Email containing your Transaction Reference Number
2. Delivery Documentation containing your Delivery Number
3. List and description of goods to be returned
4. Reason given for returning goods
5. If returning goods by post please also include:
1. Completed Returns Form
2. Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods
If you are returning the goods by post to the UK Online Care Centre please note:
1. It may take up to 7 days for your parcel to reach us
2. Returned items will be processed within two (2) working days of receipt
3. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
4. You are advised to use a carrier that offers both traceability and insurance
4) Stay In Touch
We?d like to keep you up to date on all of our exiting new product launches, promotions, and Party Themes and Values campaigns. To keep up to date simply click register.
5) How To Contact Us
Our contact details can be found on our Contact Us page.
Payment Services
- Every customer can choose the payment method that has been given, the choice can be adjusted according to the comfort and convenience that the consumer is more convenient to transact on our website.
- Every customer is obliged to pay for all reservations have been booked in a certain period of time we have given. If you have not paid at the appointed time we have the right to decide to regard it as a cancellation of the booking and did not continue the process of delivery.
- Consumers can clarify the transaction payment made directly to our providers in accordance with the terms and conditions applicable (specific manual transfer payments).
- We use the services of a trusted payment service in providing payment methods that are easy for the consumers.
- We will ship your order as soon as possible and will get to the destination according to the length of time stated in the notification email you received after making the payment.
- We will notify you if the goods you have ordered will be delayed from the days of the week due to an ocstacle or another.
- It is possible if we can not ship your ordered items for specific locations that are less accessible to the service provider shippers. If things like this, we will inform you and ask for suggestions to send to alternative address that can be reached.
- Delivery can nor be held on Sunday along with public holidays.
- Official Delivery Service that we use for each product delivery time is Gaido.
General
- Modify or withdraw, temporarily or permanently, The Body Shop Online Store (or any part thereof) with or without notice to you; The Body Shop shall not be liable to you or any third party for any such modification or withdrawal; and/or
- Change the Conditions from time to time, and your continued use of The Body Shop Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using The Body Shop Online Store
- If The Body shop should change these Conditions, your order will be subject to the Terms and Conditions at the Date and time of you placing your order. Copies of the appropriate T&C are available by email from care@thebodyshop.co.id
Intellectual Property Rights
- We are the authorized sole owner or lawful licensee of all rights thebodyshop.co.id website along with its contents. All title, ownership and intellectual property rights in this website remains with us and is protected by applicable laws.
- Websites, name, and logos are registered trademarks and are protected by legal copyright. It is strictly forbidden to use, altering, or put the brands mentioned above.
If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. English law applies to these Conditions and any dispute relating to the Conditions shall be settled by the Indonesia courts.