If you forget the password of your account, you can reset your password by going to the login page and click "Forgot Password", then simply enter your email. You will receive an email with a new password for a while. Please log in our website with your temporary password, you are advised to change your temporary password to a password that is easy to remember by clicking the "My Profile" and then click "Change Password" located on the left. After that, please enter your old password in the email sent to you then enter your new password that is easy to remember, and then press "OK".
Where is my orders products?
How to monitor order status, go to "My Profile" and click on "Transaction List" in the left menu. If the status has terikirim, please open your email because we were there to send an email containing the shipping notif tracking code to your order. Enter the code to the tracking code box located at the bottom right of the website. For example, enter the following code 110001C13004474 to see our progress.
What if I want to return the product?
Our products are very reliable. We always accept returns products that do not meet your expectations. Send back the product that you have ordered along with a receipt to one of our locations or send the shipping service you want.
- Through Delivery Service
Items returned must be packed in a box and send it to our address. Purchase by credit card or debit card will be refunded to the card or account number you want. For Gift Card, Cheque gift, Love Your Body Card or Product Samples can not be returned and replaced.
Send it to go back:
PT Monica Hijau Lestari
UP : Customer Care
Sentosa Building, Bintaro Jaya Central Business District
Jl. Prof. Dr. Satrio, Blok A3 No. 5, Tangerang, Indonesia 15224
Telp : 500 827 or 021 500 827 (Handphone)
Fax : (021) 7486 4540
Email : care@thebodyshop.co.id - Returning Product to Store
You can return to one of our stores. By showing proof of purchase (invoice) you, we can return the value of your product. If you do not have proof of purchase, please contact Customer Care to obtain details of your purchase.
SHOPPING
Product Availability
Shopping in www.thebodyshop.co.id website is very practical and flexible. All products generally will arrive at destination within at least 3 working days after payment. If the desired product is unavailable or out of stock then you can send email to our side to be given a warning if the item is available again.
Product Information
There are several pages of products offered by the website www.thebodyshop.co.id. In the product page there is a full description of the product proficiency level and other information can be found in the product information is material, color, size, price, user guide, favorites, and Information Community Trade.
Using the Search Facility
Type the name of the product you wish to find in the website www.thebodyshop.co.id, in the central part of the website to get a list that matches your desires. Any product that appears to be accompanied by price, pictures and other information.
Search Tips
If you do not find the desired results, please check spelling first item or product. Or type in a few words for more specific searches. Suppose you want an All-in-One Face Base, you can type "base" in the search box.
Shop By Product Category
You can shop according to the product category using the link listed at the top of the website. Each category there are sub-categories that contains beauty products. Eg Body Care, after the click on it there is Shea, Olive, Mango, etc.
Community Trade Information
The Body Shop Community Fair Trade is a demonstration of one of our values, namely Support Fair Trade. We buy products and materials that have the best quality at an acceptable price. Our suppliers also have a sustainable source of income and can be used to finance both life clothing and shelter, as well as education, construction and modernization of farming methods.
BOOKING
Shopping Cart
For shopping, you can click the "Buy Now" to add to your shopping cart. To see kerangjang you, just click "My Basket". The items you choose will be stored until you are ready to buy. If you log into the website www.thebodyshop.co.id. From the shopping cart, click "Check Out" to purchase the item in the cart or the "Continue Shopping" to continue your shopping activity.
Using Promotion Code
If you have a promotional code, you can use it at check out. Seek Promotion box, enter a valid promotional code here and you'll see a discount reflected in your order total.
Changing Booking
You can change the contents of the basket, set the quantity, or cancel your order before you click the "Confirmation" at the end of the checkout page. After that, if you have a problem with your order, you can email us or via Live Chat available on our website.
Sequence and Order Status
To find out the current status of your order, you can trace it through the tracking code box at the bottom right. Enter the tracking code that you received from email notifications and then click OK. Will display information current status of your order.
PRODUCT DELIVERY
Special Offer
www.thebodyshop.co.id websites offer free shipping promo products at certain predetermined. For purchases in general, we continue to provide a cost for each shipment.
Shipping Rules
- We will ship your entire order contained in our range is all over Indonesia.
- We do not ship to international addresses.
- We will deliver your order there during the weekdays ie Monday - Friday, while a maximum of 12 hours Saturday afternoon and Sunday and on public holidays, we do not do shipping goods.
Ordering and Delivery Confirmation E-mail
Once you place your order, we will confirm your e-mail to you. Information contained in the email is the product purchased, payment information, order product information, shipping information and tracking code.
Tracking Your Shipment
To find out the current status of your order, you can trace it through the tracking code box at the bottom right of the website. Enter the tracking code that you received from email notifications and then click OK. Will display information current status of your order.
EXHANGE PRODUCTS
Errors from Our
If we made a mistake, or faulty products that we send, we will bear the cost of shipping is included with original proof of purchase from you.
Exchanges to Store
You must contact our Customer Care about why exchange products. Customer Care will coordinate with the store closest to your location so that you can exchange the product you want. Arriving at the store, please indicate items to be returned and the code that already provided by the Customer Care coordination as before. This we do in order to avoid things that are not desirable. You are expected to return the goods at their own expense if you want the goods are exchangeable, replaceable, redeemable, and additional items, unless we feel there is no need for redemption.
CONTACT US
PT Monica Hijau Lestari
Sentosa Building, Bintaro Jaya Central Business District
Jl. Prof. Dr. Satrio, Blok A3 No. 5, Tangerang, Indonesia 15224
Telp : 500 827 or 021 500 827 (Handphone)
Fax : (021) 7486 4580
Email : care@thebodyshop.co.id